EXPLANATION – This privacy policy ("Privacy Policy") ") explains how we collect, use, share, disclose and protect personal information about the Users of the Services, including the Practitioners, the End-Users, and the visitors of the Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.
You will be asked to consent to the terms of this Privacy Policy when making or confirming a request for appointment, registering for services or promotions or otherwise corresponding with us via the Website or the Apps or otherwise where required under applicable law. Any case of non-compliance with rules and regulations, user agreement and privacy policy for access or usage of our services, the intermediary reserves every right to immediately terminate the access or usage rights of the users to the computer resource of Intermediary.
We may process your information because:
Users may kindly note that where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy. Users are strictly advised to not to provide personal data or share information
ZERODELAY will however be free to use, collect and disclose information that is freely available in the public domain without your consent.
Please note that we use the information you provide to us for automated decision making and profiling in order to effectively provide you our services. We also use algorithms to recognize patterns in data.
We use information held about you in the following ways:
We will use this information to:
We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:
We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above collect among our services and across your devices for the purposes set out above (depending on the types of information we receive).
ZeroDelay will share promotional updates and communications with your consent or, where applicable, in our legitimate interest. Where permitted in our legitimate interest, we will use your personal information for marketing analysis and to provide you with promotional updates and communications by email, telephone, text messages, in-application messages and/or push messages about our products and/or services. We may also share information with third-party social media and other partner platforms in order to provide you with promotional update communications.
The types of communications we may sent includes information regarding our services, features, research and development efforts, surveys, studies, news, updates, and events. We may also personalise the communications we send based on your use of the Apps/ Websites, such as your frequently visited locations to provide you with offers, your existing user preferences and settings, and feedback you may have provided to us.
You can object to further marketing at any time in your profile settings or by selecting the “unsubscribe” link at the end of our marketing and promotional update communications to you.
We will ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
We may give your information to:
The data/ information available in our Websites or Apps, provided through our services is generated on “as is” basis. While every effort is taken to ensure that the information or data including processed data that is hosted, displayed, uploaded, modified, published, transmitted, updated or shared in our Websites or Apps is complete, accurate, not misleading, verified and updated, there may be instances that it is untrue, inaccurate, out of date or incomplete or becomes untrue, inaccurate, out of date or incomplete, in such cases
The data that we collect from you may be transferred to, and stored at, a destination outside India that may or may not be subject to equivalent Data Protection Law. Where your information is transferred outside India, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.
Your Personal Information is maintained by us in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. ZeroDelay takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business.
ZeroDelay makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
Notwithstanding the above, ZeroDelay is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control, including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
Similarly, Our Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
ZeroDelay retain personal data for (i) as long as you have an account with us in order to meet our contractual obligations to you, and (ii) for six years after that to identify any issues and resolve any legal proceedings. We may retain information for any other legal or regulatory requirement. During the period of retention, whether or not you use the Websites or Apps or access the Services, we may use your information for purposes of taxation, litigation or resolution of any claims, insurance, safety and security, fraud management or internal research. We may also retain aggregate or anonymised information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate or anonymised information retained or used for these purposes.
Subject to applicable law, you have the right under certain circumstances:
You may opt out at any time from allowing further access by us to your location in your device settings. You can also stop all information collection by un-installing the Apps. You may use the standard un-install processes as may be available for your mobile device.
Your right to withdraw consent: Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us on the details provided below. You can also change your marketing preferences at any time as described in the section ‘Our promotional updates and communications‘ above. Please note that withdrawing of consent has no impact on earlier processing of your personal data on such basis and does not prevent us from invoking another available legal basis for the processing of such personal data.
Right to lodge a complaint: If your request or concern is not satisfactorily resolved by us, you may approach your Local Data Protection Authority.
The Users may use the self-serve function on the Websites or Apps in order to exercise the above rights. Alternatively, they can also contact dpo@zero-delay.com . We may reach out to you to verify your identity or fulfil any other verification requirements before processing a request.
Please note that we may be unable to delete your information if there is a pending claim or dispute relating to your account, including any outstanding payments.
Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. To the extent permitted under applicable law, by using our services after such notice, you acknowledge and accept our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices
This policy was last updated on 04 June 2020.
Questions, comments and requests regarding this privacy policy, including to review, report, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, are welcomed and should be addressed to:
The Data Protection Officer/ Grievance Redressal Officer,
Murshine Technologies Private Limited
Chennai
E-Mail: dpo@zero-delay.com